Customer Service Manager (f/m/d)

Slovakia, Bratislava
Customer Service
Career level

Who we are

HSH Chemie is No. 1 Chemical Distributor in Central and Eastern Europe with more than 30 years of experience and 14 office locations in Central and Eastern Europe.  

Our Headquarter in Hamburg, Germany, is responsible for the strategic management and planning for our employees worldwide – our "HSH family" includes more than 300 employees. As a 100% family-owned company, it is very important to us to live values such as cohesion, loyalty, trust and reliability. 

We are always on the lookout for new talent as we continue to evolve.

Customer Service Manager (f/m/d)

Your responsibilities

  • Supporting sales colleagues with daily customer relations on all issues needed
  • Preparing and issuing all the documents for our customers, such as (proforma) invoices, delivery notes, relate certificates and other documents required in the ERP systems of the company
  • Preparing international and national logistics and transport for merchandise for various departments, sales, and acquisitions; assess logistics areas for the customer and suppliers
  • Engaging with customers, suppliers, and employees of the company on various topics, such as payments, receipts traceability and analysis, order to cash registrations, offers, samples, market campaigns, transport, and others
  • Keeping the ERP Database updated and keeping tracts of stocks in the designated department, goods, and samples
  • Working, keeping record, and communicating issues regarding all documents and procedures of the company in the trade relationship supply, payments, and distribution to customers where appropriate


Your profile

  • Successfully completed degree in relevant field, preferable chemistry background
  • Min. 2 or 3 years of work experience in sales assistance, customer oriented and teamwork proficient
  • People oriented as well as competence to build and effectively manage interpersonal relationships
  • Good organizational skills (time and task management)
  • Good English language skills, both written and spoken
  • Good knowledge of distribution and commerce workflow and documentation
  • Hungarian or Ukrainian language skills will be appreciated  



Our Offer to you

For this position there are several benefits waiting for you.

Family-run company

Work in an international environment

Motivated team and flat hierarchies

Pleasing work atmosphere

Possibility of personal development

Family-run company

Your way to us

We want to work transparently with you throughout the application process. Therefore, we have put together the next steps until you are part of the HSH family.


Gather your documents

You'll need your cover letter, CV, certifications, and other documents before you begin.


Find your opportunity

Use our job list and options filter. If nothing suitable is listed, you can still submit an initial application.


Apply online

Use the application form below to send us your documents for this position. 



Our HR team will contact each applicant after reviewing the documents.

Apply for this position

If we've convinced you that you want to be a part of the HSH family, 
then apply for this position right here


Share the job